Privacy Policy

Introduction

Pomod Super ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company name, industry, professional background
• Training Information: Course preferences, experience level, learning goals, assessment results
• Payment Information: Billing details, payment method information (processed securely through third-party providers)
• Communication Records: Records of your communications with us, including emails, phone calls, and support tickets

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie and similar technology data

How We Use Your Information

We use your personal information for the following purposes:

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (e.g., banks, payment gateways)
• Website hosting and technical support
• Email marketing and communication platforms
• Customer relationship management systems

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal proceedings
• Government or regulatory requests
• Emergency situations involving safety or security

Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie practices, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access, use, or disclosure
• Accidental loss or destruction
• Misuse or interference
• Modification without authorisation

Security Measures Include

• SSL encryption for data transmission
• Secure data storage systems
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Retention Periods

• Client Records: 7 years after course completion
• Marketing Communications: Until you unsubscribe
• Website Analytics: 26 months
• Financial Records: 7 years as required by law

International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the Australian Government
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your enquiry within 30 days as required by Australian privacy law.

Complaints Process

If you believe we have breached your privacy rights, you can lodge a complaint with us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):